Terms & Conditions

The core values of Coffs Coast Wildlife Sanctuary are integrity, professionalism and respect for our animals, clients, stakeholders, professional colleagues, the legal system, and the public at large.

We insist on complete confidentiality and attention to detail. We will conduct our business in accordance with all applicable laws and regulations. Our policies maintain that all parts of our organisation maintain the trust and confidence of our customers and staff.

Terms and Conditions for use of this Website

Please feel free to browse the Coffs Coast Wildlife Sanctuary website. You may print or download material displayed on the Website for non-commercial and personal use, as long as you also retain any copyright and other proprietary notices contained on these materials.

The author of this site does not claim copyright to the material in this site otherwise noted as obtained from other sources, however, all aspects of these web pages including graphics, photographs and contents are protected by copyright. See Copyright Policy for more information.

We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. If you become aware of a problem or find a broken link please contact us. The more feedback we get from our visitors, the better we can make the site.

We do not guarantee that the Website will be fault-free and do not accept liability for any errors or omissions. Due to the nature of the Internet, we cannot and do not guarantee that any or all of the content will always be accessible, in whole or in part.

In no event shall we be liable for any loss of profit, revenues, goodwill, opportunity, business, or other indirect or consequential loss of any kind arising out of the use of the Website, save where such liability cannot be excluded by law.

We do not give any warranty, implied or otherwise, that the Website is free from viruses or anything else which may have a harmful effect on any technology.

Access to and use of this Website is provided subject to these terms and conditions, which apply to all users of this Website. If you do not accept these terms then you should immediately stop using this Website. Your use of the Website confirms your acceptance of these terms.

Copyright

All aspects of pages contained within the Coffs Coast Wildlife Sanctuary Website including graphics, photographs and contents are protected by copyright ©Coffs Coast Wildlife Sanctuary. All Rights Reserved unless specifically noted otherwise.

Any content with exception to this rule will contain a link on that page to copyright information for that asset, also see Trademark Disclaimer.

You may only copy, download and reproduce material from this site for your own personal use. You must not use it for reproduction on any other Website, or in any way for commercial purposes or for gain unless you first obtain written consent from the management of the Pet Porpoise Pool.

We do welcome links to the website www.coffscoastwildlifesanctuary.com.au either to the home page or an interior page but please e-mail us if you would like to do so as we may wish to provide a reciprocal link.

Trademark Disclaimer

All brand names, trademarks or registered trademarks are used in this material for reference only and are the property of their respective owners. For more information please see our privacy policy.

Refund Policy

The Coffs Coast Wildlife Sanctuary requests payment in full for all animal encounter bookings.

Full refund – if cancellation is made prior to 7 days ahead of booked time on all animal encounters.
No refunds – if cancellation under 7 days of booked time – a voucher for the value of the animal encounter booking price will be issued and valid for 12 months from the date of issue.
No refunds – online general admission tickets are valid for 12 months from time of purchase and non-refundable.

Guide Dogs policy

Policy Requirements

Guide Dogs, Hearing Assistance Dogs and all other assistance animals cannot access Coffs Coast Wildlife Sanctuary (other than in the designated area) due to animal welfare regulations for our marine animals, and public safety.

Assistance animals kept in the designated area must be registered as an assistance animal and owners must produce a valid document for that animal.

Designated Area – Admissions area (animals are supervised by our admissions team and water is provided for the animal’s comfort).

Animal Welfare

The health and welfare of our animals at Coffs Coast Wildlife Sanctuary are our highest priorities. Stringent programs and processes are in place to ensure optimal animal welfare. Quarantine is vital in disease prevention for any collection of animals and strict measures control animal movements in and out of the premises.

All animals entering Coffs Coast Wildlife Sanctuary (other than the designated area) must be quarantined for a minimum of 30 days before access to grounds and other animals is permitted.

All quarantined animals have undergone a period of disease testing relevant to that species, and if granted access to the park have been found to be disease-free and of no risk to our resident animals.

In general, no non-quarantined animals may enter the park, with the exception of the designated area.

Guests who leave their assistance animal in the designated area can be accompanied by a carer free of charge.

Public Safety

Many species at Coffs Coast Wildlife Sanctuary are listed on the designated dangerous species list and therefore precautions must be taken to ensure animal and human safety.

Many of our animals are exercised throughout the sanctuary grounds daily (accompanied by a team member) and therefore may be out of their enclosures at any time throughout opening hours. Exercise schedules are varied daily to provide variety for our animals and therefore times are subject to change without notice.

With this is mind, it is unsafe for our animals, visitor’s animals, our team and visitors to have any other animals present at any time.

Note: This policy also applies to all pet animals. Water will be provided in the designated area.